Updated March, 2026
This page provides general legal information for using DEMOLABS online services and related materials.
It applies when an individual contacts us, requests a service, uses a digital account, or otherwise provides information connected with a manufacturing project.
Please use the responsible DEMOLABS account or project route if you need help understanding the terms that apply to a particular request.
Additional information
DEMOLABS uses the information and terms relevant to this topic only for legitimate operational, security, support, and project-administration purposes. The practical details can vary with the service, location, and confirmed agreement involved.
Where a request requires verification, clarification, or a documented decision, we will use the appropriate account or project contact so that the matter can be handled accurately and traceably.
- confirming the purpose and scope of a request before it is processed;
- using documented contacts and approved service channels for project communication;
- keeping a clear record when an exception, approval, or follow-up is required;
DEMOLABS keeps a proportionate record of the request, the service context, and any decision needed to provide support, prepare a quotation, or manage an agreed production activity.
Access is limited to people and providers who need the material for a defined business purpose. They are expected to protect it, use it carefully, and follow the controls appropriate to their role.
We review operational records when a project changes, a request is completed, or a legal, accounting, quality, or security need requires a longer retention period.
If information is incomplete or appears inconsistent, we may pause the related action and ask the responsible contact to clarify the request before relying on it.
The exact process can depend on the country, service line, account settings, and written agreement connected with the activity. Additional notices may apply where a local rule requires them.
We maintain practical safeguards around access, transfer, review, and disposal so that the information remains available to authorised teams while reducing unnecessary exposure.
Any communication sent through a digital service should be accurate, current, and appropriate for the stated request. A responsible contact may be asked to confirm information before a related action can proceed.
Nothing in a general website notice changes a service-specific quotation, purchase record, or written agreement. When documents address the same activity, the relevant written terms identify the practical order of priority.
Where a request involves several people or services, the relevant teams use the same documented route so that each handoff remains clear, proportionate, and linked to the work being performed.
Notices, confirmations, and supporting records may be retained in the account or project history when they are needed to answer a question, maintain a quality record, or meet an applicable obligation.
Individuals may ask for an explanation of the information or process that applies to a particular interaction. We will direct the question to the contact best placed to provide an accurate response.
When an activity involves an external provider, we limit the information shared to what is reasonably necessary for the approved service and review the arrangement using the controls appropriate to that activity.
If circumstances change, the responsible team may update the record, notify the relevant contact, and apply the revised process before continuing with the related request.
Use of an online feature does not create an obligation to accept a quotation or proceed with a project. Any next step remains subject to the applicable review, confirmation, and written service process.
Where a question concerns a particular jurisdiction, account, delivery, or technical requirement, DEMOLABS may provide a more specific notice or ask the responsible contact to use the relevant local process.
For clarity, these notices work alongside the service-specific information supplied for an individual request. If a written agreement establishes a different process, the responsible project contact can explain which terms apply and how to obtain additional assistance. The same contact can also identify the current notice, supporting record, or operational channel that is relevant to the question raised.